audio opensource_audio Unlocking Innovation: Why citizens hold the key to public service reform A discussion of a Demos collection about public service reform. The reports editors Simon and Sophia Parker argue that innovation in public services doesn’t come from spanking new computers or policy gurus but from public service designers, involving citizens in the creation and improvement of public service delivery. publicservices demos thinktank Sophia Parker and Simon Parker UnlockingInnovationWhyCitizensHoldTheKeyToPublicServiceReform peter.bradwell@demos.co.uk 2007-07-09 15:22:01 2007-07-09 15:24:04